We're dedicated to providing you with the best service possible. Whether you have questions about our products, need assistance with an order, or require technical support, our friendly and knowledgeable team is here to help. We strive to ensure your experience with us is smooth and enjoyable. Feel free to reach out to us anytime – we're just a click or call away!

Customer Support

Support by Brand

Select a brand to get support details. 

Akron Brass 

RMA Return for Credit

Tel: 1-800-228-1161 

 

Service & Repairs
  • End Users - For local service, fire departments can organize repair requests directly with a local dealer. Find a Dealer
  • Akron Brass Authorized Dealers - Get your customers' equipment back in service with our factory service center. Submit your repair request here

Alco & AWG

Contact the team at AWG for product service. 

Tel: +49 (0) 7340 918898-880

Email: awg-service@idexcorp.com

Dinglee

Get in touch with the team at Dinglee team to request support for product returns. 

Tel: 86-22-85689800

Email: dinglee@idexcorp.com

Godiva

Returns

  • Contact Godiva customerservice@idexcorp.com or call the Godiva team for return authorization at +44 (0) 1926 623600.

Repairs & Overhauls

Warranty Registration & Claims

 

Tel: +44 (0)1926 623600 

Email: GodivaTechServices@idexcorp.com

Hale

Contact the team at Hale Products. 

Visit Hale Products to learn more. 

Tel: 1-800-533-3569

HURST

Get in touch with the team at HURST to request support. 

Submit your request or call contact the HURST team for return authorization.

Tel: 1-800-537-2659. 

LUKAS

For product support and service find a LUKAS dealer

Tel: +49 9131 698-130

Email: lukas.info@idexcorp.com

Vetter

For product support and service find a Vetter dealer

Tel: +49 (0) 2252 30 08-0

Email: vetter.rescue@idexcorp.com 

Weldon

Tel: 1-800-228-1161. 

Contact Us

How can we help you today?  Select a brand below and submit your inquiry. 

loader
Loading...