We're dedicated to providing you with the best service possible. Whether you have questions about our products, need assistance with an order, or require technical support, our friendly and knowledgeable team is here to help. We strive to ensure your experience with us is smooth and enjoyable. Feel free to reach out to us anytime – we're just a click or call away!
Customer Support
Support by Brand
Select a brand to get support details.
Akron Brass
RMA Return for Credit
- Submit your request or call contact the Akron Brass team for return authorization.
Tel: 1-800-228-1161
Service & Repairs
- End Users - For local service, fire departments can organize repair requests directly with a local dealer. Find a Dealer
- Akron Brass Authorized Dealers - Get your customers' equipment back in service with our factory service center. Submit your repair request here.
Alco & AWG
Contact the team at AWG for product service.
Tel: +49 (0) 7340 918898-880
Email: awg-service@idexcorp.com
Dinglee
Get in touch with the team at Dinglee team to request support for product returns.
Tel: 86-22-85689800
Email: dinglee@idexcorp.com
Godiva
- Contact Godiva customerservice@idexcorp.com or call the Godiva team for return authorization at +44 (0) 1926 623600.
Warranty Registration & Claims
Tel: +44 (0)1926 623600
Hale
HURST
Get in touch with the team at HURST to request support.
Submit your request or call contact the HURST team for return authorization.
Tel: 1-800-537-2659.
LUKAS
For product support and service find a LUKAS dealer.
Tel: +49 9131 698-130
Email: lukas.info@idexcorp.com
Vetter
For product support and service find a Vetter dealer.
Tel: +49 (0) 2252 30 08-0
Email: vetter.rescue@idexcorp.com
Weldon
Tel: 1-800-228-1161.
Contact Us
How can we help you today? Select a brand below and submit your inquiry.